Backed by leading Silicon Valley investors
Automate your referral loop.
Clayful Inc. delivers agentic automation for primary care providers, coordinating authorizations, documents, patient outreach, specialist follow-up, and EMR updates under one operating record.
Order, diagnosis, payer, urgency, attachments, and preferred network rules.
CPT rules, forms, and clinical documents checked before submission.
Calls and secure messages collect barriers and explain next steps.
Specialist status and consult notes return to the care record.
Clayful outcomes reflect partner referral workflows where repetitive coordination steps were automated. Final impact varies by referral volume, payer mix, specialty routing, and integration scope.
Product view
Referral work becomes a live operating queue, not a spreadsheet chase.
Operational system of record
One queue for the work that usually lives across portals, faxes, phones, and spreadsheets.
Clayful keeps the referral journey structured from the first order through final consult-note retrieval. Staff see which referrals are waiting on payer authorization, which patients need help scheduling, and which specialists need another document or status check.
AI agents perform repeatable tasks under clinic-specific rules. Complex, urgent, or ambiguous cases are escalated with the context a coordinator needs to act quickly.
Market context: AAFP cites more than 100 million U.S. subspecialist referrals each year, with only about half completed. MGMA reported that 92% of surveyed practices hired or reassigned staff to handle prior authorization volume. AAFP · MGMA
How it works
A referral journey designed around real handoffs.
Preferred specialists, payer requirements, service lines, languages, and escalation triggers are mapped before launch.
Clayful prepares submissions, requests missing documents, sends patient updates, and checks status across approved channels.
Staff receive exception queues for clinical questions, unreachable patients, denied authorizations, or out-of-network requests.
Referral status, appointment outcomes, and consult notes are organized so providers can continue care with fewer blind spots.
Technology
Built on the frontier of AI.
Workflows handle the complexity of referral management across steps, edge cases, and clinic-specific rules.
Calls support natural, multilingual conversations with patients for referral updates and follow-through.
Text and vision models extract structured data from complex medical documents, including handwritten notes.
The system improves through real-world usage and human-in-the-loop feedback from each clinic workflow.
Testimonials
What partners say.
"Referral management is one of our most manual, labor-intensive workflows. Clayful has automated our most repetitive tasks, streamlining operations and enabling staff to focus on higher-value tasks."
Grace Floutsis, M.D. · CEO, White Memorial Community Health Center
"Their partnership has helped make our referral process more efficient, improve turnaround times, and give staff more time to focus on closing the referral loop and supporting patient care."
Michelle Venable · Health Center Operations Director, Behavioral Health Services, Inc.
Partner references and deployment context can be shared during diligence with appropriate permission.
Built for teams with referral volume
Useful where missed follow-up becomes a care gap.
Coordinate specialist access for patients who may need language support, transportation guidance, or repeated outreach.
Standardize authorizations and patient updates across many providers, locations, and payer workflows.
Replace manual status chasing with structured queues, exception alerts, and closed-loop reporting.